Why is my T-Mobile service not working?
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T-Mobile US is a major wireless network operator in the United States. Its headquarters are located in the Seattle metropolitan area. T-Mobile US provides wireless and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and MetroPCS brands.
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What isn't working?
Please let us know what issue you are experiencing with T-Mobile:
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In the last three months, how would you rate T-Mobile?
2.51 out of 5 46,280 ratings
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Problems in the last 24 hours
The graph below depicts the number of T-Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at T-Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will T-Mobile compensate me for the outage?
The recent T-Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with T-Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, T-Mobile has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by T-Mobile users through our website.
Internet (43%)
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Phone (36%)
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Wi-fi (9%)
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Total Blackout (7%)
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E-mail (4%)
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TV (1%)
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Live Outage Map
The most recent T-Mobile outage reports came from the following cities:Washington, D.C., Columbus, Phoenix, Milwaukee, Albuquerque, Louisville, Oklahoma City, Orlando, Pflugerville, Toms Brook, Dayton, Houston, Akron, Lafayette and St. Louis.
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| City | Problem Type | Report Time |
|---|---|---|
 Washington, D.C. | Phone | |
| Columbus | Internet | |
| Phoenix | Internet | |
| Milwaukee | Internet | |
| Albuquerque | Phone | |
| Louisville | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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T-Mobile Issues Reports
Latest outage, problems and issue reports in social media:
- Jennifer Schneider (@JenSchneider333) reported
@TMobileHelp I'd like a call from @JonFreier. @TMobileHelp is no help.
- Lil Bit (@SweetSundae_) reported
@tmobilehelp you guys have to do better with business customers. I am so disappointed I wish I had never opened a business account!
- Cody Everett (@CJE_Images) reported
@TMobile call in customer service is awful…they have screwed up my account and will be losing a 5+ year customer…
- Joe CYBERPUNK Repp (✨she/him✨) (@daJoezenOne) reported
@serinide @OvileeMay Fi sucks bc it runs on T-Mobile so no unfortunately not fiber speeds
- Nestor (@nestorJquiroz) reported
@TMobileHelp your care agent messed up my jump upgrade and not one can tell me what the next steps are, why is it you guys can’t get iPhone launch handle without issues?
- Jays Nerdy Life (@JaysNerdyLife) reported
@4517Lungelo @Betway_za BREAKING: #UFC279 Dana White in emergency press conference announces an unprecedented move Tony vs. Nate to save (Sat., Sept. 10, 2022) at UFC 279 inside T-Mobile Arena in Las Vegas, Nevada.
- Fred (@CRM_Commodities) reported
@TMobileHelp Please train your phone customer rep. I don’t care where they are, but you should hire qualified people. Tried to upgrade to I-phone 14 today with EIP over the phone since your app give me error message and your customer rep send me Jump lease contract. WTF???
- Anthony L. (@Caboose858) reported
@carterhoff @serinide I live in SoCal and switched from AT&T to T-Mobile and the service is unreliable. Does network traffic affect your data speeds? Just curious
- Mnl (@Manuel_Castillo) reported
@TMobileHelp @TMobile having trouble getting someone on the phone to get a new phone. Would you please help? Thanks!
- 🖤 (@tierraintiaras) reported
I’m so tired of T-Mobile service 😭😭
- Bker Morrison (@BkerMorrison) reported
What provider do you use for internet? @Xfinity sucks #BS I am thinking on @TMobile I mean, they can’t be worse
- Bev Walton (@msbev29) reported
@TMobileHelp Omg such horrendous customer service AT&T here i come
- Jon Freier (@JonFreier) reported
@flsmidget @TMobileHelp Abby, what can I personally do to help?
- Rob Carter (@comptechrob) reported
@jeffwilcox @apardoe Unless they’re amazing where you live, avoid T-Mobile at all costs. Where I’m at VZW is king, AT&T is good at taking money and T-Mobile is only good at tweeting they can help but really can’t
- Tech life Channel (@Techlife32) reported
For anyone effected by the I phone 14 pre order disaster from #TMobile #TMUS this morning.. @TMobile is going to wave support fees until 7PM
- ѕ¢αттуρα¢¢ ⚡️ (@blondiiecurls) reported
@kinggyonce @TMobile I had the same problem. But I finally got through them on the messages. And they got mine order. So it’s either go into the store, message them or call them.
- Manuel Bonilla (@usafbonilla) reported
At @TMobile you can trade your@phone in and still have to pay them more in cash ! What a rip off beyond ignorance. I rather stick with @ATT and their shorty customer service then get ripped off by misleading promotions
- Abby (@flsmidget) reported
@JonFreier @TMobile App is still down...on pre-order...not looking good.
- K S (@shuhlr9) reported
@TMobile Loyal customer here but disappointed I didn’t qualify for one of your latest offers because my monthly plan isn’t high enough to get discounts for the iPhone 13. Paying $55 a month:(
- Abby (@flsmidget) reported
@JonFreier @TMobileHelp There really is nothing that can be done. Fix your system so that it works properly so that customers can complete transactions immediately and without issue. It really shouldn't be so difficult to upgrade phones. Like I said it took almost 8 hours on Weds to place upgrade a line
- Kyle W King (@kywiking) reported
Credit where credit is due @TMobile @TMobileHelp called me back and got me all processed after their system errors so I have a new @Apple iPhone 14 Pro Max near launch! #AppleEvent2022
- Sneed Mobile Tech (@SneedTech) reported
@iansltx T-Mobile doesn't have a qci or qos dedicated to the service. Regardless of speeds, the experience will be night and day.
- Ian Hutton (@ianhutton725) reported
@TMobile use to have some of the best customer service… now it’s just a bunch of people reading off a script and not helping what so ever…. Once these companies take your money they could care less. It’s shameful…. #baitandswitch
- Scott Kelly (@BlackDogCEO) reported
Hey @TMobile 3 PLUS HOURS TO UPGRADE MY PHONE! WTF
- Storm (@SneakyStorm) reported
@TMobileHelp @TMobile I've been waiting about a hour, can I get some help with removing takeover protection?
- Michael Palombo (@michaelpalombo) reported
@KevDLA 🤡Sent from my iPhone 13 Pro Max on the T-Mobile Network
- Abby (@flsmidget) reported
@TMobileHelp @JonFreier I'm good. Too many issues lately with T-Mobile. Think I'm just going to take my 9 lines elsewhere. Just had a similar issue ordering a phone on Weds and T-Mobile servers down again and it took all day to order. Sucks when systems don't work like they should.
- Jennifer Schneider (@JenSchneider333) reported
@TMobileHelp @JonFreier I would like a call from @JonFreier to resolve this issue.
- Riot SvenGG (@svenj) reported
@serinide I have AT&T in LA and it is SO bad. Planning to change soon to Verizon or T-mobile. Just weighing the pros and cons between the two.
- Storm (@SneakyStorm) reported
@TMobileHelp I've been waiting about a hour, can I get some help with removing takeover protection?
