Home Internet Apps | T-Mobile 5G Home Internet (2024)

T-Mobile’s Home Internet apps allow you to access your gateway, adjust your settings, check your usage, and more!

T Life app
T-Mobile Internet app
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T Life app

Welcome to the T Life app

The T Life app is available to use with T-Mobile gateways, and also provides access to other T-Mobile perks such as T-Mobile Tuesdays, and innovations like the ability to manage your gateway anytime, anywhere.

You can view and change gateway settings and Wi-Fi network management options in the T Life app. The gateway must be connected to the T-Mobile Network and able to receive data.

Home Internet Plus customers MUST use the T Life app.

Customers with the Askey Gateway should use the T-Mobile Internet app.

Log in to the T Life app to get started

1. Go to the T Life app.

2. Sign in with your T-Mobile ID to manage all settings in the app.You can access gateway settings in T Life remotely when logged in with a T-Mobile ID.

3. On theHomescreen, scroll down and tap onManage my home interneticon.

View and manage your settings in the T Life app

Identify your Internet line number

Your Internet plan will have an associated line number. To find this number:

Go to the Overview tab.
View the line number underInternet line number.

Use the Gateway Placement Assistant

From theOverviewscreen, tapMoreabout connection qualityat the bottom of the screen.
TapLaunch placement assistant.
TapNextat the bottom of the screen.
TapPlay VideoorSkip Videodepending on your preference.
TapShare locationorEnter address. Allow permissions for location sharing from the device if needed.
Adjust the location of the gateway if needed and then tapYes. When location sharing is on, you can find signal direction using Map VieworCamera View
TapOkand return to theHomescreen now that your gateway is correctly placed.

Set and manage a schedule

TheManage Scheduleoption allows you to set a schedule for when your devices are able to connect to the network.

Tap the three dots next to the device on the Devices screen.
Select the Set Schedule switch to turn it on or off.
Set the desired days and times.
Select Submit.

Block internet access

Will stop the selected device from accessing internet while connected to the gateway.

From theDevicesscreen, tab the three dots next to the device.
Select the toggle next toBlock internet accessto it off and on.

Set up your 5G Gateway

On theHomescreen, scroll down and tap onManage my home interneticon.
Tap I need to set up my gateway.
Tap 5G Gateway and follow the prompts.

Create a new network

You can create up to four additional Wi-Fi networks and have them appear on the Network screen. To disable band steering, you must separate the 2.4 and 5 GHz Wi-Fi bands by creating a separate Wi-Fi network for each with a unique name.

From the Network screen, select + Add Network.
You can then manage the following settings:
- Wi-Fi Network Name (SSID)
- Wi-Fi Network Password (key)
- Frequency band
- WPA Version
- WPA Encryption Mode

View connection info

Use these steps to view connection, signal strength, and device details for your gateway.

View the Wi-Fi connection strength next to a device on the Devices screen.
Select a specific device to view details only for that device.

Restart your gateway

At the bottom of the screen, selectMore.
Ensure the gateway is online and selectRestart your gateway.
Wait for the device to restart.

T-Mobile Internet app

Welcome to the T-Mobile Internet app

You can view and change gateway settings and Wi-Fi network management options in the T-Mobile Internet app.

You must be connected to your gateway through Wi-Fi to access and change settings. Only one device may be able to use the app at a time.

Log in to the T-Mobile Internet app to get started

Make sure you're connected to the gateway over Wi-Fi and open the T-Mobile Internet App.
Enter the administrator password, then selectLog In.
- If you don't see a password field, chooseAlready setup? Log infirst.
- The default password can be found on the back label of the device.
- If you forgot your password, selectForgot passwordand follow the on-screen steps.

To log out...

At the bottom of the screen, selectMore>Logout.

View and manage your settings in the T-Mobile Internet app

Identify your Internet line number

Your Internet plan will have an associated line number. To find this number:

Log in to your T-Mobile Internet app.
On theHometab, view the line number underInternet line number.

View device & connection info

Connection and usage

You can find this information on theHomescreen in the app.
The top bar shows the connection status between the device you're using the app on, the gateway, and the Internet.
You'll also see your signal strength.

Connected devices

At the bottom of the screen, selectDevices. You'll see a list of all devices connected to the gateway.
Choose a device, then selectDevice Informationto seethese details:
- Connection type (Wi-Fi or Ethernet)
- IP address
- MAC address

Gateway

SelectMore>Gateway informationto view these details:

Firmware version
IMEI
IMSI
ICCID

Enable band steering / Separate 2.4GHz and 5GHZ networks

The 5G gateway is pre-configured with a single Wi-Fi network, which functions on both 2.4 GHz and 5GHz frequencies and supports intelligent band steering.

2.4 GHz is used by older wireless standards and technologies (802.11 b/g/n) and provides the signals that reach the furthest but provide the lowest speeds.
5 GHz is available to devices using the latest wireless standards like 802.11ac and some older standards (802.11 a/n). The 5 GHz frequency band provides wireless signals that have a shorter reach than 2.4GHz, but the highest speeds/best performance.

Some older devices and smart devices only connect to a Wi-Fi network using 2.4GHz frequency. For these devices, use the T-Mobile Internet app to set up separate networks. Check out our tutorials for steps to create additional Wi-Fi networks.

Set and manage a schedule

TheManage Scheduleoption allows you to set a schedule for when your devices are able to connect to the network.

At the bottom of the screen, selectDevices. You'll see a list of all devices connected to the gateway.
Choose a device to view or adjust the following settings:
- Select theConnected / Disabledswitch to manually turn a device on or off.
- SelectManage Scheduleand schedule blocks of time to disable a device.
  - Choose the+icon to add a new disabled time period.
  - ChooseSchedule Optionsif you want to clear the schedule, or you can temporarily disable it by selectingSTOP FOLLOWING SCHEDULE / FOLLOW SCHEDULE.
  - Once a device is on a schedule, it can't be blocked.

Restart your gateway

At the bottom of the screen, selectMore>Restart your gateway.
SelectRestart gateway nowand wait for the device to restart.

For additional steps, check out T-Mobile Internet app tutorials!

Tutorials for iOS Tutorials for Android

Need help?

Our Troubleshooting guides can help fix the most common T-Mobile Internet issues, right from the comfort of your home!

T-Mobile Internet Troubleshooting guides

Looking for something else?

Return to T-Mobile Internet Support

Home Internet Apps | T-Mobile 5G Home Internet (2024)

FAQs

Is T-Mobile 5G home internet good for streaming? ›

T-Mobile 5G Home Internet and Home Internet Plus customers receive consistent speeds of at least 25 Mbps and see typical download speeds between 72 – 245 Mbps, which is great speed for streaming video, surfing the web, working from home and most types of online gaming.

Read The Full Story ›

Why is my T-Mobile 5G home internet so slow? ›

Your T-Mobile 5G Home Internet may be slow if the incoming internet signal isn't strong enough. You can see your gateway's signal strength using the meter on the gateway's LCD screen or within the T-Mobile Internet app. Good internet gateway placement is crucial with 5G internet services like T-Mobile's.

Know More ›

How to make T-Mobile 5G home internet faster? ›

If the signal on the gateway is strong, try moving it to a more central location to increase Wi-Fi coverage within the home. If the gateway needs to be in a specific spot to receive a strong connection, adding a mesh network or Wi-Fi extender may help.

Show Me More ›

Why is my T-Mobile home internet not working? ›

Try to refresh the list of available Wi-Fi networks on the device you want to connect to the LTE Wi-Fi Gateway . Switch off the LTE Wi-Fi Gateway and turn it on again using the Power OFF/ON switch. Restart your device or your computer. Position your device and the LTE Wi-Fi Gateway closer to each other.

Find Out More ›

Is 5G enough for home internet? ›

If you have good 5G coverage in your area, you can likely enjoy fast speeds, certainly much faster than old copper cables can provide. 5G home internet service might be cheaper than wired internet. Some carriers offer discounts and incentives to add 5G home internet service to your existing mobile plan.

How many devices can'T-Mobile home internet handle? ›

T-Mobile's internet gateway can connect up to 64 devices to your T-Mobile home internet connection.

Tell Me More ›

How can I boost my T-Mobile home internet? ›

If you're utilizing an advanced wireless 5G Gateway device like the one offered by T-Mobile Home Internet, the fix is often simple. Just place your gateway close to a window or high up on an upper floor or bookshelf facing the nearest T-Mobile cell tower.

Read On ›

Why is my T-Mobile internet bad at night? ›

Network congestion and throttling are the most common reasons for internet slowdowns in the latter part of the day. There is an internet rush hour that usually runs from about 7-11 pm on weekdays. This can interfere with your use of the internet for streaming, movies, and more.

See Details ›

Why is my 5G internet so slow? ›

If your router is placed too far from your devices, or if there are obstructions like walls, metal objects, or electronics between your router and your devices, the 5G signal will be weakened, reducing speed and reliability.

Show Me More ›

Where is the best place to put T-Mobile Home internet? ›

Find a spot for the gateway in your home. Ideally, this is near a window, not too far from your furthest Wi-Fi devices, and away from appliances that could interfere with the signal. Connect the gateway's power cable to its Power port. Plug the other end of the power cable into a grounded electrical outlet.

View Details ›

Why does T-Mobile keep losing signal? ›

Registered to T-Mobile network, but no signal: The problem is likely low or no coverage. If the coverage map showed good coverage, try switching to 2G or turning off LTE. T-Mobile network is not available: The problem is likely no coverage. If the coverage map showed good coverage, perform a master reset.

View Details ›

Can you use Ethernet with T-Mobile Home internet? ›

The gateway has two (2) Ethernet LAN ports. To use an Ethernet cable to connect devices that don't have Wi-Fi adapters or capabilities, follow these steps: Locate an Ethernet cable.

Tell Me More ›

Can you stream on 5G home internet? ›

Verizon 5G Home is fast, reliable home internet so you can game, stream and connect the way you want.

View Details ›

Should I use 5G Wi-Fi for streaming? ›

For tasks requiring high bandwidth close to the router, like streaming or gaming, use 5 GHz; for broader coverage, 2.4 GHz is preferable. The 5 GHz Wi-Fi band is less congested, offering a clearer channel and less interference, which is ideal for environments with many networks.

Discover More ›

Is 5G fast enough for streaming TV? ›

Multiple internet providers work great for streaming. Fiber and cable internet work the best. 5G internet, fixed wireless and DSL internet are also good for streaming. Satellite internet can support streaming, but you may have more issues with lag due to the way the connection operates.

Know More ›

Can I watch Netflix with T-Mobile Home internet? ›

It's no problem. After you opt-in to Netflix ON US, you'll be prompted to create a Netflix account if you do not have one. This links to your T-Mobile account. T-Mobile will then pay your Netflix Standard with ads subscription.

Read On ›