CVS closure impacts convenience, access to prescription pick-up for SJ neighborhood (2024)

SAN JOSE, Calif. (KGO) -- The neighborhood CVS drugstore located along The Alameda in San Jose is permanently out of business and all boarded up.

In early 2022, both CVS and Walgreens announced the companies were cutting down on brick-and-mortar stores. However, some surrounding residents and business owners told ABC7 News, they believe there were other contributing factors in the closure of The Alameda location.

"I used to be able to walk here," longtime resident Bill Moore explained. "But now I have to drive over to the CVS over on Lincoln Avenue. It's a little too far for me to walk."

Moore, a resident of more than 30 years, said he visited the CVS at least once a week.

RELATED: CVS to close around 900 stores, nearly 10% of its locations

He explained the store's recent closure cuts the convenience of a one-stop shop and easy access to prescription pick-up.

ABC7 News has reached out to CVS and is awaiting a response from the company.

Meantime, Nanci Klein, Director of San Jose's Office of Economic Development & Cultural Affairs released the following statement:

"Of course the closure of a general retail store such as a CVS is a loss to a neighborhood, and we hope a similarly useful new tenant will soon take over that space on The Alameda. We understand that the closure on The Alameda is part of a CVS company-wide initiative, and was chosen for closure because it was nearing the end of its lease."

We shared that response with nearby business owner, Vaslav Taranduke with True Brew San Jose.

"There's a lot of homeless people here," he interjected. "Just insanely a lot."

VIDEO: Planned closure of Marin City CVS sparks anger, anxiety among locals

CVS closure impacts convenience, access to prescription pick-up for SJ neighborhood (1)

In the North Bay, there is anger and anxiety over the imminent closure of a longtime CVS store in Marin City, just days before Christmas.

Taranduke and others also pointed to the neighboring 89-room Arena Hotel, which the city purchased earlier this year with Homekey funds to help address the homelessness crisis.

"I spent a lot of time across the street, kind of watching and seeing the activity that was over here," Howell said.

Howell, owner of Red Dot Fitness, has had a front-row seat to the CVS and has also frequented the location.

"We used to come here for basic things on occasion," he explained. "Everything from a holiday or birthday card, to occasionally getting a prescription filled."

In the last few years, his cameras have captured various criminal activities that have led to multiple calls to police.

MORE: 5 more SF Walgreens to close due to rampant retail theft

"I have my concerns. I want my customers to want to come down here, and that's been a challenge," he described. "They don't want to be accosted, or harassed at 6 a.m. in the morning when it's dark outside."

Still, he said those incidents aren't his only cause for concern.

"To pull a store like this out of, what is supposed to be a very up-and-coming area here in southern Silicon Valley - it's a little concerning. I think it's telling that they know some things that I think a lot of us out here also know... that it's been a challenge," he said.

Pre-pandemic, Howell said the area held such promise. He referenced future development plans for the so-called Google Village.

"This is what the city has termed, and planned, and zoned as an Urban Village Development. So, you're supposed to be able to come and have a nice place to stay, and kind of park your car on Friday and not have to move it. Shop, stay, play, eat. Get your laundry done at the cleaners, which is no longer here," he said.

MORE: Target, Walgreens make drastic changes due to increase in San Francisco thefts

"Pick up your prescription if you needed to," he said while motioning towards the boarded-up CVS.

"It's a big, big building here. It's a big piece of property. It's practically brand new in the big scheme of things and I know it's probably gonna take somebody with deep pockets- probably a large corporation to come in here and put something in here," he added.

Howell hopes whatever comes next fits the vision and brings vibrancy to the area.

He continued, "We need a pharmacy. What is it, better than 65% of people in our nation are already on at least one prescription medication? So, that's a lot of my neighbors, a lot of my friends probably that need a place like this."

In a statement to ABC7 News, CVS Pharmacy said:

"We made the difficult decision to close our pharmacy at 821 The Alameda in San Jose on November 10. All prescriptions were transferred to the nearby CVS Pharmacy at 1285 Lincoln Avenue to ensure that patients continue to have uninterrupted access to pharmacy care. All employees of the closed store were offered comparable roles within the company.

Maintaining access to pharmacy services in the communities we serve is an important factor we consider when making store closure decisions. Other factors include local market dynamics, population shifts, a community's store density, and ensuring there are other geographic access points to meet the needs of the community, including COVID-19 testing and vaccinations.

We have more than two dozen CVS Pharmacy locations remaining in San Jose, including a CVS Pharmacy in Target that's less than a half mile from the closing store, as well as two MinuteClinic locations and a CVS HealthHUB, which offers expanded health and wellness products and services. Our teams are continuing to provide the community with outstanding service at these locations. We also offer prescription home delivery service to eligible patients through CVS.com and the CVS Pharmacy app to provide additional convenient access to medications."

If you're on the ABC7 News app, click here to watch live

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CVS closure impacts convenience, access to prescription pick-up for SJ neighborhood (2024)

FAQs

How long will CVS hold your prescription? ›

Like most pharmacies, CVS will hold your prescription for up to 2 days before cancelling your order and returning the medication to stock.

What was CVS called before? ›

CVS Pharmacy used to be a subsidiary of Melville Corporation, where its full name was initially Consumer Value Stores. Melville changed its name to CVS Corporation in 1996 after Melville sold off many of its nonpharmacy stores.

How to cancel a CVS online order? ›

Orders can only be cancelled within 30 minutes after being placed. To cancel an order, you can use our automated IVR system or talk to an agent. How do I know if my order was placed? Once the order has been placed, you will receive a confirmation number.

What happens if I don't pick up my prescription? ›

Don't wait too long: the pharmacist will restock your medication after a certain amount of time, and if you haven't picked it up, will need to go through the filling process again. If you're using insurance, take your insurance card with you. Your pharmacy may want to double-check your information. Not using insurance?

Can doctors tell if you picked up a prescription? ›

Pharmacies keep a hard copy of prescriptions. If the physician provided the patient with a hand-written script, the physician can contact the pharmacy to confirm that script was filled.

What country owns CVS? ›

CVS Health Corporation (previously CVS Corporation and CVS Caremark Corporation) is an American healthcare company that owns CVS Pharmacy, a retail pharmacy chain; CVS Caremark, a pharmacy benefits manager; and Aetna, a health insurance provider, among many other brands.

What is CVS new name? ›

CVS Health encompasses the company's retail business, which will continue to be called CVS/pharmacy; its pharmacy benefit management business, which is known as CVS/caremark; its walk-in medical clinics, CVS/minuteclinic; and its growing specialty pharmacy business, CVS/specialty.

What drug store did CVS buy out? ›

1990-2004: CVS acquires multiple companies including Peoples Drugs, Revco and Eckerd drug stores.

Can my boyfriend pick up my prescription CVS? ›

Yes! An alternate person can pick up your order as long as they have this information: the name of the person on the order and the order number.

Why did my prescription get cancelled? ›

Prescriber canceled prescription

This could be due to a number of reasons, including your prescriber wanting to stop a prescription or change the dosage for you. Solution: You can resolve this issue with a quick phone call or by scheduling an In-person appointment with your prescriber.

How do I cancel $5 a month at CVS? ›

To cancel, call 1-800-746-7287 no later than three days before the renewal date or cancel online anytime. No refunds for monthly or annual membership fees after the recurring charge is processed. Bonus rewards are promotional, have no cash value and are not redeemable for cash.

How long will a pharmacy hold a filled prescription? ›

Standard Prescriptions: Many retail pharmacies will hold prescriptions for 7 to 14 days, sometimes extending up to 30 days. Controlled Substances: For controlled medications, the time frame might be shorter due to legal restrictions, often around 7 days. Mail Order Pharmacies: These may have different policies.

How long do pharmacies keep hold of prescriptions? ›

Most pharmacies will hold onto your prescription for up to 14 days, but it's best to inform them beforehand if you know you won't be able to collect it on time.

What is prescription abandonment? ›

Prescription abandonment is understood as a prescription written by a prescriber, but never picked up at the pharmacy or obtained by the patient. The main reason for abandonment should come as no surprise – it is cost. 27% of prescription abandonment is related to access challenges.

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